You can delete your FlyFort account and everything attached to it. There are two ways, and you do not have to give us a reason for either.
In the game — fastest
- Open FlyFort.
- Tap the settings button.
- Choose Delete my account.
- Confirm. The account is scheduled for deletion immediately and you are signed out.
By email
Write to support@finplay.me with the subject "Delete my account". To find the right account, include either:
- the email address of the Google or Apple account you signed in with, sending from that address if you can; or
- your player id, which you will find in the game under settings.
We reply within 30 days, and usually within a few days. We may ask one question to confirm it is really your account — that is to stop someone else deleting your progress.
What gets deleted
- Your account and player id
- Your name and email address, if you signed in
- Your cards, decks, levels, trophies, arena, chests and currencies
- Your match history and command logs
- Your analytics profile and any crash reports tied to you
What we have to keep, and why
Purchase and tax records. If you bought anything, the law requires us to keep the record of that transaction — typically for 7 years. We keep the minimum needed: the transaction, the amount and the date. It is no longer linked to your game profile once the account is gone.
We may also retain a minimal record where we need it to prevent fraud or to defend a legal claim, for as long as that purpose lasts and no longer.
Timing
- Immediately — you are signed out, your account stops working, and you disappear from matchmaking and leaderboards.
- Within 30 days — the data is erased from our live systems. The delay is deliberate: it lets us reverse an accidental deletion if you email us in that window.
- Within 90 days — it is gone from encrypted backups as those rotate.
Before you delete
- Gems, cards, passes and Remove Ads are not refunded and cannot be restored afterwards.
- If you only want to stop the ads or stop the emails, you do not need to delete anything — email us and we will sort it.
- If you want a copy of your data instead of deleting it, ask for that at support@finplay.me and we will send it in a machine-readable file.
Deleting the app is not the same thing
Uninstalling FlyFort removes the game from your phone. If you had signed in, your account and progress stay on our servers so you can come back. Use one of the two methods above if you want them gone.